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Refund and Cancellation Policy
How rescheduling, cancellations and refunds work for consultations with Divya.
Last updated: 22 October 2026
1. About this policy
This policy applies to paid consultations booked through facereadingastrology.com, WhatsApp, phone or Instagram. Each consultation is a time slot reserved for you, and Divya (brand name of Dream Aura, a proprietorship firm of Pearl Trehan, GSTIN 07CPEPT6266G1ZH) prepares for it in advance, so the rules below help us stay fair to every client.
2. Booking confirmation
Your slot is confirmed once we have agreed a date and time with you and your payment, where required, has been received.
3. Rescheduling
- You may reschedule a confirmed session once, free of charge, if you tell us at least 24 hours before the start time.
- Requests made less than 24 hours before the session may be accepted at our discretion, depending on availability.
4. Cancellation by you
- 24 hours or more before the session: you may cancel and receive a refund of the amount paid, after deducting any payment gateway or bank charges that cannot be recovered.
- Less than 24 hours before the session: the payment is non-refundable, but we may offer one reschedule at our discretion.
- No-show: if you do not join the session within 15 minutes of the start time without telling us, the session is treated as delivered and is non-refundable.
5. After the session
Once a consultation has been delivered, or a written or recorded reading has been shared with you, the payment is non-refundable, because the service has been provided. Because readings are personal and based on belief, dissatisfaction with the content or with a prediction not coming true is not a ground for a refund.
6. Cancellation by us
If we have to cancel or cannot hold a session because of illness, a technical problem or any other reason, we will offer you a new time, or a full refund if you prefer not to reschedule.
7. Technical problems
If a session cannot take place because of a problem on our side, we will reschedule or refund it. If the problem is on your side, such as poor connectivity or an unavailable device, the session may be treated as delivered, though we will try to help you complete it where we can.
8. Duplicate or wrong payments
If you were charged twice or paid an amount different from the quoted fee, tell us with the payment proof and we will refund the excess amount in full.
9. How to request a refund
Contact us on WhatsApp or by email with your name, the phone number used for booking, the payment details and the reason for the request. Approved refunds are returned to the original payment method within 5 to 7 working days. Your bank may take additional time to show it.
10. Free tools
Free tools and content on the Site are provided at no cost and are not subject to refund.
11. Contact
divya.tarot.astro@gmail.com
Phone / WhatsApp: +91 77039 66561
Website: facereadingastrology.com